R

Tue, Jan 28, 2020 4:32 PM

Entry Sensor "Office" is not responding.

Had Simplisafe almost 2 months.  Today, just before 7am, , this appeared:
Entry Sensor "Office" is not responding.

There are two entry sensors there, so trying to remove and replace battery one at a time.

Other thoughts?

Thanks

1.2K Messages

Il y a 3 y

Dead battery is the usual culprit.  If a new battery doesn't help try swapping a sensor from another room.  If the sensor works elsewhere but not in the office then there is some type of interference stopping it from talking to the base station.  If this is the case try moving your base to a better location.

171 Messages

Il y a 3 y

I'll try answering my own question with this:

https://support.simplisafe.com/hc/en-us/articles/360029478532-Sensor-Not-Responding-Warning

171 Messages

Il y a 3 y

Well, I went into test mode, and the Entry Sensor tested fine.  Perhaps missed the first button push, but got all after that.

And the message on keypad of
Entry Sensor "Office" is not responding
has disappeared now.