largedoggie's profile

Thu, May 5, 2022 9:40 PM

Entry Sensor Quit Working

Hi:

One of my entry sensors just quit working ("Sensor error: An Entry Sensor xxx is not responding at yyy").

I put in not one but two new batteries.

It makes a faint "click" as one moves it close/far away from the magnet, but the blue light does not go on.

Do sensors just "go bad" when it is not the battery?

Thanks.

Community Admin

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2.9K Messages

Il y a 3 m

Hi @largedoggie ,

"Not Responding" errors can happen for any reason when a sensor is not able to communicate with the Base Station.

So yes, it could be a battery issue. But those batteries should be lasting about 3-5 years; and you certainly shouldn't need to replace it more than once in a very short period of time! And you should also have gotten a "Low Battery" warning from the system as well.

I would have suggested looking into other causes of communication errors, like we lay out on this Help Center page. But you mention that the light isn't even coming on at all - suggesting that even with the new battery, it isn't being powered. Do you think it's possible for that sensor to be damaged?

Of course, our Support team at 800-548-9508 can replace it for you, under warranty.

(edited)