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Thu, Oct 1, 2020 1:52 PM

Errors on 3 sensors that are not installed - Original system

I have the Original SimpliSafe system. I have some extra sensors that I purchased but did not install. They are still in the box and the batteries with batteries completely removed.   The keypad keeps saying I have Error: Sensor XXXXX for these 3 sensors. How do I fix errors that shouldn't even exist?

Captain

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4.6K Messages

2 y ago

@drlove, go to your keypad, or web dashboard if you have the 24.99 plan, and simply remove the sensors registered on the base that  you don't use. Click save and you should be good to go.

Community Admin

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469 Messages

2 y ago

Hi @drlove,

Those error messages are there because we pair all devices to the base station at our warehouse before shipping it out. If you have the All-New SimpliSafe, you can find instructions on how to remove sensors from your system by clicking here. If you have the Original SimpliSafe system you can find instructions on how to do that by clicking here.

SimpliSafe Social Team
SimpliSafe Home Security

2 Messages

2 y ago

Thank you so much Captain11 and Team S. It worked perfectly to remove component at the keypad. It never occurred to me to remove them because I never added them in the first place so I couldn't figure out how they keypad knew about them. So, thanks for letting me know that they are already paired when they ship.