jay548's profile

Fri, Mar 5, 2021 7:40 AM

How do I add a user to view the cameras?

I cannot figure out how to add an additional user (the other adult in the house) so that they can view the camera.   How is this done?

Captain

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4.7K Messages

1 y ago

@jay548 at this time the other person would need to have your user id and pw to view the cameras at the website or on the app. Requests have been made for years to allow multiple, separate log ins.  My wife and I share the same log in and works fine.

12 Messages

I don't find that to be an acceptable solution.    The other person in the house is not my wife and I don't necessarily want to share that info with him.    I'm hoping at least that we both can be logged in to view the cameras at the same time.    If not, I guess I'll be using the 30 day money back guarantee.   Does this forum have partiicipation from Simplisafe staff?

Advocate

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2.2K Messages

1 y ago

Yes, SS staff post here on occasion, but I would not rely on it.  A phone call is much more reliable.

Note that unless they changed it, it is 60 days from the date of the order (not receipt, not shipped).  Call to get a return label, and make sure you get the tracking number, since sometimes in the past they did not notice that a returned system had arrived.