2

Wed, Mar 28, 2018 8:26 PM

How Do I Delete My SimpliSafe Account?

I'm no longer using the system.  I cancelled monitoring, but don't see anywhere I can delete my SimpliSafe account.

44 Messages

4 y ago

Well, since there are no forum moderators or admins. , I'd say you will have to call SS support and ask them to remove your web account manually.  Quite frankly, I don't think it matters a whole lot.  If you want to stop receiving marketing e-mails from them, just wait until the next one shows up and unsubscribe from SS.

3 Messages

4 y ago

Isn't there normally someone from SS on here answering questions?

Captain

 • 

4.7K Messages

4 y ago

@2crayz, you can't delete your account and doubt SS will do it for you. Cancel it, yes; suspend it, yes; but from a liability standpoint, they will keep the record.  If they do, it will be in the TOS, which you agreed to when you bought the product.

Advocate

 • 

2.8K Messages

4 y ago

No, there's never anyone from support on the forum (beyond the twice a week canned responses), and likely won't be for months, if ever.

Community Admin

 • 

2.9K Messages

4 y ago

@2crayz

I've forwarded your info to Customer Support. We'll reach out to see what we can do for you.

Johnny M.
SimpliSafe Home Security

1 Message

4 y ago

My wife''s email was hacked and an account was setup on simplisafe, how do I delete her account?

Advocate

 • 

2.8K Messages

4 y ago

^ Call SS, explain what happened.  If it is a fraudulent account set up, tell them to delete it. (if you're a current customer, provide your safeword to verify your real account).  Also tell wife to change her email program password to something more difficult to crack (with a combination of letters, numbers, symbols).