how to change the safe word?
My husband passed away two months ago. He had installed the simpli-safe system a year ago. The only thing I know how to do is turn it on and off. Here's the problem,
The credit card that my husband was having billed was closed due to his passing. I received a notice that the payment was declined. When I called them to make a payment, they asked me for the safe word. I HAVE NO IDEA WHAT THE SAFE WORD IS!! He never wrote it down or told me anything about that. Now, SimpliSafe is unable to help me or take my money unless I know the safe word. All I seem to talk to are representatives that are of no help. What can I do? She said I can't even cancel the account without a safe word. I guess if I can't pay them, they will eventually cancel me. I don't know what to do. I'm alone now in our house and I am afraid without the protection, but they don't seem to want to help me. Any suggestions? Better alarm systems maybe? ADT?