spudacus's profile

Sat, Apr 9, 2022 9:14 PM

How to eliminate "no link to dispacher" on local-only Gen 2

Hello,

    Is there a way to get rid of the base station constantly saying "No link to dispacher"?  I recently upgraded from Gen 2 to Gen 3 and would like to use my Gen 2 as a local only system at another location of mine.

Official Solution

Community Admin

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2.9K Messages

4 m ago

Thanks for the assist, @shiherlis!

Hi @spudacus,

Yes, the "No Link to Dispatcher" message is popping up because the Base Station is constantly looking for the Monitoring Service. The only way to disable the message is to stop that searching behavior entirely - by disabling the connection to Monitoring.

There's still a way for our Support team at 800-548-9508 to do it, by connecting to your Base Station remotely. They just need to verbally confirm your Safe Word, and verify that they have the right Base Station. But keep in mind that unfortunately, disabling the connection also shuts down online command, so we can't go back into the Base Station to reverse the change!

Advocate

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635 Messages

4 m ago

In the past, SimpliSafe sent a download to users to stop the voice prompts and the flashing light. However, I do not know if that procedure still exists (or how one would apply it presently since many no longer have a master Keychain Remote to plug the USB into the Base Station). Plus, Adobe Flash Player software is no longer available, and that is what method the Keychain Remote utilized for Base Station changes.

 

You can call Support or wait until Monday as Davey, the Community Administrator here on the forums, does not work weekends. Davey would be the one to answer your question here.

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