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Mon, Sep 14, 2020 11:34 AM

How to Unpair a door entry sensor

How do I unpair a door entry sensor that isn't operating correctly?

Captain

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4.7K Messages

Il y a 2 y

@mikelubinski_1 nuclear option: remove it from your settings and then reinstall it.

Community Admin

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469 Messages

Il y a 2 y

Hi @mikelubinski_1

If all you would like to do is remove a device from your system through the Keypad, please follow these steps:

  • On the Keypad, Press Menu and enter the Master PIN.
  • Use the Up and Down arrow keys to navigate to Devices. Press the right side of the Keypad screen to open the list of devices.
  • Use the Up and Down arrow keys to select the device you'd like to remove. Once it's highlighted, press the right side of the Keypad screen to bring you to the Device Settings.
  • Use the Down arrow key to navigate to Remove, and the Right arrow key to confirm the selection.
  • The Keypad will ask you to confirm that you would like to remove the device. Select Yes by pressing the right side of the Keypad screen.
  • The Keypad screen will read "device type removed.'
  • You have successfully removed the device from your system!


If you would like further help with troubleshooting your system, please give our Support Team a call at 888-910-1458.

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