krstrick's profile

Fri, May 21, 2021 12:40 AM

Inconsistent messaging via Keypad, APP and SMS

So, I seem to have an overzealous smoke detector. In order to avoid a repeat of the whole calling the fire department without calling me and before I could even get connected to the monitoring center episode I removed the detector from the bracket prior to this mornings shower...

I got the following messages:

On Keypad: "Smoke Tamper Error Master BR Smoke is off its bracket"
On App: "Device Not Secure Master BR CO is not installed properly"
Via SMS "Sensor error: Smoke Detector Master BR was tampered with at _________Location______ on 05/20@08:30am"

RE: Keypad - that is exactly right, because I took it off
RE App - well not only is the CO not installed properly, but it isn't installed at all cause I do not have one.
RE SMS- technically true I guess, the keypad message is better.

IMO you should not get 3 different (worded) messages for the same event and you definitely should not get one that incorrectly identifies the sensor.

Additionally like seven hours later the base station announced the smoke detector was off its bracket --- I KNOW LEAVE ME ALONE.... ;)

Just one persons 2 cents.

Community Admin

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2.9K Messages

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Message received, KRStrick!

We'll pass it on to our app team - there might just be an incorrect flag somewhere in the code.

- Johnny M.
SimpliSafe Home Security

Community Admin

 • 

2.9K Messages

Il y a 1 a

Message received, KRStrick!

We'll pass it on to our app team - there might just be an incorrect flag somewhere in the code.

- Johnny M.
SimpliSafe Home Security