dave_2036's profile

Sat, Jan 27, 2018 12:59 PM

Incorrect Time Stamp in Alerts and Notifications

My Text and Email Alerts, Push Notifications and the Online Timeline have a Time Stamp for Eastern time.

However, I am in Central time.

The iPhone App Timeline has the correct time as does the both the the Online and iPhone Dashboard main page.

Where do I Set the Time Zone in the Control Panel?

Update: I called SimpliSafe Sat 27-Jan-2018 at 10:45 AM Central (15 minute hold - not bad at all) and Keith set the Time Zone for me - apparently there is no place in the new Control Panel to set the Time Zone - Go Figure

@SimpliSafe - are there any plans to add the ability to the new Console for setting the time zone?

271 Messages

5 y ago

@dave_2036

For both the SimpliSafe Original and the New SimpliSafe, you can change the time zone on your online account!

Under the Monitoring tab on your online account, you will see a section titled  "Service Location & Account Details". Click the edit button for this section and you will find the option to edit your time zone! And of course, this is something that we can change over the phone if you need it!

Lee
SimpliSafe Home Security

1 Message

This worked for me. Thank you for the info i was having a hard time finding it with the old directions.

167 Messages

5 y ago

Thanks Lee but that does not exist in the new Control Panel: https://webapp.simplisafe.com/#/monitoring

Advocate

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2.8K Messages

5 y ago

It's not in my new control panel either.   I don't yet have SS3, just the new control panel, so maybe it is there after activation?  

Dave, I'm assuming your SS3 has been activated?

167 Messages

5 y ago

Thanks for checking coltmaster1 - glad it's not just me :-) Yes, my SS3 is activated,out of trial and on the 24.99 plan

Advocate

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2.8K Messages

5 y ago

So, I guess we all get to call if we want correct time-zones/time stamps, lol.

167 Messages

5 y ago

If they get enough calls maybe they'll add the time zone option the new Control Panel for each location.

Advocate

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2.8K Messages

5 y ago

LOL, we can hope.

52 Messages

5 y ago

Yup........ got to call Customer Service and have them set your time zone..........  only takes a minute (once you get them on the phone).

Hopefully, they will correct in future Dashboard update...

Advocate

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2.8K Messages

5 y ago

^^  thanks, seems the more things change, the more they stay the same :)

65 Messages

5 y ago

Log in using this link https://simplisafe.com/my-account/login

You can then edit details under "service information" including the time zone where the system is installed.

Don't have a clue why there are two different ways to log in?

167 Messages

5 y ago

Logging in from that page (which is the one I use) takes me to https://webapp.simplisafe.com/#/dashboard

65 Messages

5 y ago

Well, that's what I use on both my Samsung android phone and tablet which gets me to the screen with far more edit options. How bout' if you use just "simplisafe.com" and log in under the user icon? Not tech savvy enough to know why there 2 ways to log in to 2 different screens with different options. For 4 years I have only used the one screen. One thing I did notice is when you are logged in to that "web" screen there is a tab at the bottom of dashboard that you can select to take you to the "original" screen which the one I prefer to use.

Advocate

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2.8K Messages

5 y ago

That link on the bottom is just a loop-back to the same page you were on.  It's useless.

65 Messages

5 y ago

On yours maybe.....not on my devices. "Back to original app" opens a new window with the original screen. Didn't even know that "webapp" screen existed before today.

52 Messages

5 y ago

Some people seem to be able to access an "older" App  and/or webpage with and "older" version of the dashboard where you CAN update the Timezone.

But, the most recent APP (iOS at least) and anyone who recently started using the desktop via a browser only gets the "newer" version of the desktop.

Not sure why.... but that is just what seems to be happening.......

Not sure why you no longer can update the timezone... but that just seems to be the way it works....  hopefully they change in a future update.

In the meantime... quick call to SS Customer Service will get you on the correct timezone....