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Thu, Dec 3, 2020 4:48 PM

installed new batteries in simplisafe base station but battery backup not working.

installed new batteries in simplisafe base station (not the new version) but the battery backup still not working when disconnected from the outlet.  only works while connected to the wall outlet.

Community Admin

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469 Messages

2 y ago

Hi @hanahou07,

When changing the backup batteries in your SimpliSafe system it's important to make sure that you are using four rechargeable NiMH batteries. If other types of batteries are used, it could cause harm to your system. If you are using the correct type of batteries and have given them plenty of time to charge up with the base station plugged in, then you may have to contact our Support Team for further troubleshooting. They can be reached by email at Customer-Support@SimpliSafe.com or by phone at 1-800-297-1605 from 8 AM to Midnight ET, 7 days a week.

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