Tue, Jan 14, 2020 2:08 AM

Internet connection problem

installed everything and it works well from the keypad after activating the updated system, but I can't get passed the master PIN from the web page or the android app.  I get a "check internet connection" from the pin/unlock screen.



2.8K Messages


If you have SS2, there have been reports that the newer 4G compatible SIM card with the cellular module in the base station has not been activated - call SS and ask them if it is - if it isn't, it has to be done on their end.

If you have SS3 (this issue also applies to SS2) - it could be that you need a different cellular module (i.e., systems are usually sent with tmobile/vodafone modules, and won't work for everyone, so request a verizon module instead - it's like a network card that you swap in the base station, easy to do).  If this is the issue, request that they send it to you 2-day air and follow up with them!

Either way, call SS to troubleshoot and see if these are the issues. (press #1 for sales, someone might answer sooner)