4 Messages
Is motion sensing incompatible with pets?
First, is there no forum search function?
I can find no guidance on configuring the two motion sensors I have for small kitties. I called technical NO support, but was only informed my cell signal was low. Why the heck do I have to call to find this out, the phone app should display this information along with WiFi signal strength, but I digress.
As a SS newbie coming from a traditional alarm system I find many SS features and behaviors a welcome technological advance, both with regard to the hardware and user interface. The apparent total lack of truly informed technical support, and a technically bare web site suggests a company unfortunately focused primarily on slick marketing.
Maybe I just don't know were to look. Please SS, direct me to the proper locations. Is your system with motion sensing pet compatible??
Thanks
I can find no guidance on configuring the two motion sensors I have for small kitties. I called technical NO support, but was only informed my cell signal was low. Why the heck do I have to call to find this out, the phone app should display this information along with WiFi signal strength, but I digress.
As a SS newbie coming from a traditional alarm system I find many SS features and behaviors a welcome technological advance, both with regard to the hardware and user interface. The apparent total lack of truly informed technical support, and a technically bare web site suggests a company unfortunately focused primarily on slick marketing.
Maybe I just don't know were to look. Please SS, direct me to the proper locations. Is your system with motion sensing pet compatible??
Thanks
coltmaster1
Advocate
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2.8K Messages
4 y ago
The search function was removed a year+ ago and despite our begging, pleading and screaming, we're reduced to using the following - go to google and type in the search box:
site:simplisafe.com/forum motion sensors and pets
If you have SS3, the motions sensors seem to be even more sensitive to pets' motions/actions than SS2 sensors. Users have generally discovered that placing them upside down on the wall at least 5 feet up (may need to be higher in specific situations if your little ones like to jump up onto things) - and setting the sensitivity level button to low or medium and testing them before you set them to arm. Another option is to temporarily set them to "secret alert" when testing them for a few days so that you only get SMS/text messages if they trigger an alarm - no dispatch will be sent. Some users opt to purchase the simplicams so that if they get a secret alert, they can check their cameras to see what caused a trigger and if it was in fact a pet.
The reasoning of positioning the motion sensors upside down: the view angle will be outward and upward to detect a human but not a pet at floor level. They are "heat sensors", but they will detect heat signatures from nearly any size pet and of course, their motion.
If you place them upside right, the view will be outward and downward, so you'll get a ton of false alarms when the kitties have their jolts of crazy when you're not home :)
You can check your WiFi strength using your keypad: Go to Menu > (enter your PIN) > System Settings > scroll to Diagnostics > scroll to WiFi (ex, RSSI - 65db). When done, press the Menu button to exit, your base station will announce "Off" (if you have voice/sound enabled on your base station).
If you find that your sensors are slow to react, or any other issues, your cell signal may be weak or there could be interference with wiring, other gadgets, etc in the environment - in that event, try moving your base station slightly, make sure it is close to a window (but out of sight), or call SS to troubleshoot. Lastly, if you have SS3 and were sent a Vodafone base station module but think Verizon in your area might have better coverage/signal strength, call SS and ask them if you can get a Verizon module to replace in your base station.
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jeff7gio
4 Messages
4 y ago
I do have SS3 sensors and will play with them some. I was hoping a more tech based system would include some smarts to learn and eliminate pet triggers. I'm not familiar with what the motion sensor output looks like, but have played a bit with machine learning/recognition in video feeds. Maybe video is a better motion sensor in the end. I do have one camera in my SS system, however I get the impression it's not as tightly integrated as are the other sensors.
It's not a forum if it's unsearchable, more of a tech support chat function, which would be fine if there were technically descriptive documents with both basic and power user topics for specific issues.
Thanks again for your post!
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bugetdzhukovski
3 Messages
3 y ago
I have two pets, a Labrador and a Turkish van.
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bugetdzhukovski
3 Messages
3 y ago
I have two pets, a Labrador and a Turkish van.
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whoaru99
1.3K Messages
3 y ago
The basic premise for pets, dog or cat, is you have to mount the sensor in such a way and lower sensitivity of the sensor so it does not "see" and react to the unintended source of heat.
There are many suggestions on the forum, unfortunately lack of a good search tool makes it harder than it should be.
I suggest using Google's advanced search with simplisafe.com/forum specified as the URL/site to search.
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coltmaster1
Advocate
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2.8K Messages
3 y ago
On the other hand, your lab might be a rambunctious pup, or, lab and kitty are best buddies and strive for crazy throughout the day together (play/activity, etc) :)
Either way, test them first via user-initiated tests from your keypad.
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harris1996
62 Messages
3 y ago
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coltmaster1
Advocate
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2.8K Messages
3 y ago
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coltmaster1
Advocate
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2.8K Messages
3 y ago
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