General Questions
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1 Message
Wed, Oct 28, 2020 3:18 AM
Is System Down
Is the SimpliSafe system currently down? None of my cameras are working, the phone app is down and the phone wait is really long.
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2年前
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© 2021 SimpliSafe, Inc.
wmckenna1
15 Messages
2年前
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usmaak
326 Messages
2年前
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captain11
Captain
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4.6K Messages
2年前
To get into the app, I was asked for my master PIN.
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davey_d
Community Admin
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2.9K Messages
2年前
We apologize for the issues you experienced last night. @Captain11, we appreciate your constructive response but in this case there in fact was an outage that impacted some app functionality and cameras. This is clearly not acceptable, nor is our slow response. We hope you will believe when we say that we are evaluating our internal processes and will be putting improvements in place.
In regards to the issues experienced, it is important to be aware that monitoring service was not impacted, and that as of several hours ago all issues were resolved.
If you happen to still be running into problems with your camera, a power cycle should fix it. If anything is still causing an issue please reach out to us at customer-support@simplisafe.com or over the phone at 1-800-548-9508.
- Johnny M.
SimpliSafe Home Security
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susieikeda
2 Messages
2年前
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thomas_12282724218
1 Message
2年前
One camera keeps announcing that it can't connect (creepy voice). Can't sign in to app or online.
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artradingusa
2 Messages
2年前
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billhennessy
3 Messages
2年前
It looks like this is a frequent problem. I wish I'd found this forum before I spent $300.
BTW, don't buy their doorbell. It basically doesn't work.
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