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Wed, Jun 30, 2021 11:05 AM

Is there a way to delete the timeline

My phones storage is getting full. I would like to delete all the videos in my 'timeline' but can't find a way to accomplish this. Any suggestions?

[deleted email address]

Captain

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4.7K Messages

1 y ago

@ hebegb2 unless you have manually downloaded videos, they are not on your phone. Also, for the actual timeline, SS only keeps a certain number of days in the app by default. Unfortnately, I do not remmeber the # of days.

Community Admin

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2.9K Messages

1 y ago

Hi hebegb2,

Yes, videos on your Timeline are stored only for 30 days (each) and are automatically deleted. But as the Captain says, recorded videos are stored in 'the cloud'; that is, they live in our website, not your phone. So unless you downloaded those videos to your phone, they won't count against your phone's storage.

- Johnny M.
SimpliSafe Home Security

3 Messages

2 m ago

I understand the storage and deleting of videos, but is there any way when I'm logged in with home PC to delete any of the actual Timeline entries or do these eventually delete themselves?

Community Admin

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2.9K Messages

@YumaSS​ yes, individual events cannot be removed. 

Advocate

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417 Messages

@YumaSS

Timeline entries such as "entry sensor opened" or "camera motion detected" a) cannot be deleted and b) last for a long time, possibly forever (I just scrolled back to July of 2021 and the entries are still there)

Videos recorded by your cameras which are attached to timeline entries a) can be deleted and b) are automatically deleted 30 day after they are created

Please note that if you delete the video recording attached to a timeline entry, the video will be gone (I get a thumbnail saying "video removed" where the video would normally be) but the timeline entry "camera motion detected" will remain.

Does that make sense?

@davey_d  - Please add this to the list of "things that should be in a support article"