1 Message
Issues reaching customer service
I recently purchased a simplisafe system and already paid for installation. When I go to schedule my installation appointment, there doesn't seem to be a way to bypass the payment screen. I have tried to call customer service multiple times and have sent two emails but have yet to hear from them. Does anyone have any advice on setting up an installation appointment when I have already paid for it?
sevensiamesecats
Advocate
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2.2K Messages
3 y ago
What, as far as I know, SS offers, and charges for, is hardware and monitoring. Installation is designed to be by the user, and any "installation" would be a separate transaction with another company.
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fastback111
46 Messages
3 y ago
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sevensiamesecats
Advocate
•
2.2K Messages
3 y ago
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coltmaster1
Advocate
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2.8K Messages
3 y ago
It should also be mentioned....
*Not available in all areas.
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