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2 Messages
Tue, Jan 18, 2022 1:22 PM
Keypad batteries
Within 4 weeks, i changed the batteries 3 times including the ones that the keypad came with it. I'm not sure what's wrong with the key pad.
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2 m ago
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Official Solution
davey_d
Community Admin
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2.9K Messages
7 m ago
Hi Luter,
Are you specifically seeing a "Low Battery" error every time? If so, your Keypad might be experiencing extreme interference, which is blocking the signal between the Keypad and your Base Station. That means the Keypad has to work a lot harder to maintain the connection.
Interference can be caused by dense physical objects literally getting in the way of the signal between the two components, like brick or stone walls, mesh insulation, etc. Or it could be caused by other wireless signals competing for the same airspace - we're talking simple devices that use a low frequency, like remote controlled garage door openers, or wireless weather stations. If we can pin down specific sources of interference, that can help us mitigate the effect and bring a more stable connection to your system.
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jwampy
1 Message
6 m ago
I am having a similar issue. The garage door key pad worked without issue until just recently. Having replaced the batteries multiple times I continue to get low battery errors and then the key pad shuts down. This generally happens within hours of installing new batteries. From a location perspective, nothing has changed. Is there, or are there known issues with the device itself running away with the electrical pixies and draining batteries so quickly?
Thank you!
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