Luter's profile

Tue, Jan 18, 2022 1:22 PM

Keypad batteries

Within 4 weeks, i changed the batteries 3 times including the ones that the keypad came with it. I'm not sure what's wrong with the key pad.

Official Solution

Community Admin

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2.9K Messages

7 m ago

Hi Luter,

 

Are you specifically seeing a "Low Battery" error every time? If so, your Keypad might be experiencing extreme interference, which is blocking the signal between the Keypad and your Base Station. That means the Keypad has to work a lot harder to maintain the connection.

 

Interference can be caused by dense physical objects literally getting in the way of the signal between the two components, like brick or stone walls, mesh insulation, etc. Or it could be caused by other wireless signals competing for the same airspace - we're talking simple devices that use a low frequency, like remote controlled garage door openers, or wireless weather stations. If we can pin down specific sources of interference, that can help us mitigate the effect and bring a more stable connection to your system.

1 Message

6 m ago

I am having a similar issue.  The garage door key pad worked without issue until just recently. Having replaced the batteries multiple times I continue to get low battery errors and then the key pad shuts down.  This generally happens within hours of installing new batteries.  From a location perspective, nothing has changed.  Is there, or are there known issues with the device itself running away with the electrical pixies and draining batteries so quickly?

Thank you!

Community Admin

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2.9K Messages

Hi jwampy,

 

Like with my reply above, the first thing we should check is that there isn't a source of interference that is making the Keypad work harder than it should to maintain a signal. Since you've mentioned that this rapid draining wasn't happening before, it might be something that was newly introduced in the environment.

 

It could also be a hardware issue - in which case we should replace that Keypad. But we want to eliminate environmental issues as a possibility first.

1 Message

I am have this exact issue. In the last 4 weeks I have changed the batteries in the key pad 3 times. I do not get a low battery signal it just dies. The key pad is 6 feet from the base station with nothing in between and no other remotes near by.

Community Admin

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2.9K Messages

@kcadair64  It sounds like your battery is draining so fast that it doesn't have time to send the Low Battery Warning.

Though when you say that your Keypad is dead, is it just totally inoperable? Did you ever just try taking out and putting the same batteries back in (i.e. resetting it)?

1 Message

I'm having the same problem with my new updated keyboard. Brand new batteries go completely dead in weeks. Nothing new has been added to my environment, new system is exactly where my old system was for years. There is no low battery warning before it goes off. Removing then replacing same battery gives quick low battery warning before going completely dead. Going dead means no response at all when pressing buttons on keypad. Keyboard remains unfunctional until another new set of batteries are installed. Resetting and reconnecting do not prevent next set of batteries from draining as quickly. 

Community Admin

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2.9K Messages

@dweeb33​ a couple of things to try, just in case:

  1. Remove the batteries, wait a full 2 minutes, and then reinsert the batteries. That would flush out the power from the Keypad.
  2. Move the Keypad to a different spot, at least temporarily. This might help us determine if it's an interference issue.
  3. Disable the Power Saver feature for the Keypad, which you can find under Menu > Devices > [your Keypad]. Maybe it's actually still active, but not waking up from sleep properly.
  4. Make sure that your system is fully updated to the latest firmware. Check here for instructions.