keypad out of range---1st generation system
Very discouraging and disappointing Simplisafe day today. I called 5 times and was on hold over 20 minutes each time. After multiple dropped calls, The last call lasted 1 hour and 48 minutes. I was told over and over to press the reset button that does not exist. I still have a non functioning system and I was told I would get an email with a return label to send back my keypad. Did not get it either. Now my property is unprotected and I have no Idea how to get it to work. I still have a keypad out of range error and am not optimistic about it working in the future. I have pulled batteries, unplugged and replugged and to no avail. Not sure what to do now. I don't have time to keep spending hours on something that is proving to be neither simple or safe.