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Mon, May 10, 2021 4:27 AM

Keypad stays lit

After changing the batteries recently the keypad light doesn't turn off and stays lit all the time. This is causing the batteries to drain. I have set the energy saving to on and still no change. Any help or suggestions?

Community Admin

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Hi shaif.hussain,

What the "Energy Saver" feature does is enable a proximity sensor, so that the Keypad backlight only turns on when there's a person nearby. It does work similar to the Motion Sensor, in that it's infrared (that is, heat-motion sensitive). So if there's a heat generating object in the room, it might be keeping the Keypad lit.

It might actually be a better idea to leave that feature off if you aren't able to figure out what's triggering that sensor.

- Johnny M.
SimpliSafe Home Security