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Sat, Sep 26, 2020 5:06 PM

Lock stuck locked

My lock is often stuck in the locked position. Have to turn slightly left with force and then right and it'll then open normally.

How do I fix this? Only happens with manual unlocking from inside. Works fine through automated locking and unlocking.

Cheers!

1 Message

2年前

Same issue here. Manually unlocking and locking the door requires to turn the opposite direction first.  Started happening recently on both of my door locks. One lock is less than two months old. Tried recalibration but still happening. I think it happened after the last firmware update.

2 Messages

2年前

Same here. Same symptoms. It sticks about one in five times I use the manual handle  AFTER the motor mode. I believe it's mechanical and the motor paw or whatever isn't releasing from the motor mode to manual (opening or closing). You can flip the manual lock all day without it sticking. I'll try a new set of batteries when I get some. Might be a motor voltage vs torque.
Other than that I haven't had any problems with SimpliSafe in three years. Very reliable.

1 Message

2年前

Same exact problem here. Not every time but it sticks and although its ok from the inside if people try to use the key from the outside they can't get it open.

Community Admin

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469 Messages

2年前

Hi @peterprizio,

We're sorry to hear that you've been having problems with the SimpliSafe Smart Lock sticking occasionally. We'll make sure to have one of our Specialists reach out to you to see what we can do to help.

SimpliSafe Social Team
SimpliSafe Home Security

1 Message

2年前

I'm still getting lock jammed. try with different blue, green template but no lock and still jammed.
I will return it now.

2 Messages

1年前

Any update here on how to resolve? Is a new lock needed

1 Message

1年前

Same issue... Lock sticks when manually unlocking.  Tried tightening the lock and recalibrating. Didn't really help

Community Admin

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469 Messages

1年前

Hi all,

For those of you who are experiencing any issues with the Smart Lock getting stuck, we strongly encourage calling our Support Team. Doing so will allow us to thoroughly troubleshoot any issues that you may be having while replacing any faulty equipment if neccessary. Our Support Team can be reached by phone at 1-800-548-9508 from 8 AM to Midnight ET, 7 days a week.

SimpliSafe Social Team
SimpliSafe Home Security

2 Messages

7分前

Having the same issue on locking.   Works if I use the app,   not manually even if the door is open can't turn it.    Second time in a year.  They replaced it once,  was good for 6 months same issue.   Called support.   wanted to recalibrate, same process as last time,  no new solution

Community Admin

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2.9K Messages

Thanks for reporting. I'll forward this to our engineering team. In the meantime, we should replace your Smart Lock again. Give us a call at 800-548-9508 and we'll take care of it.

1 Message

I would like to hear an honest answer as to when engineering is going to redesign this obviously defective lock?

i have THREE locks and they all have this problem. It is nothing to do with calibration. The lock design itself is flawed and no amount of replacements will fix it. 

7 Messages

I've had this problem for well over a year. I replaced the lock once and still have the issue. The clutch mechanism is not releasing. My wife was locked out because the lock was jammed and her key wouldn't work.

I agree with Moshimochi that this is a design issue, and a redesign and replacement is needed.

Community Admin

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2.9K Messages

Hi crownmountain,

 

In definitely want to take this back to our dev team. I should ask - you mention that this started happening after a firmware update. Do you mean for your Smart Lock? What version are you on now?

1 Message

I replaced batteries when it started jamming after ONLY 3 weeks of being installed and it worked fine, now two weeks later is is just beginning to act up again.  I’m suspicious that when motor drains batteries to a certain point mechanism begins to act up! 😥😥😥. So much for 8 - 12 month battery life!

This reply has been converted into a comment

1 Message

5分前

I replaced batteries when it started jamming after ONLY 3 weeks of being installed and it worked fine, now two weeks later is is just beginning to act up again.  I’m suspicious that when motor drains batteries to a certain point mechanism begins to act up! 😥😥😥. So much for 8 - 12 month battery life!

This comment was created from this reply

Community Admin

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2.9K Messages

@drtomjohn​ It makes sense that when the unit is low on battery, it would start to be less effective at turning the deadbolt. But now we'll want to troubleshoot why it's draining so fast.

One of the more common culprits is signal interference - the signal is having a hard time getting through, so the unit has to work harder to maintain it. We'd want to troubleshoot both physical obstructions, and other wireless signals that could be competing for the same airspace.