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Fri, Jun 11, 2021 3:49 AM

lost security screw for video doorbell

is there anyway to get a replacement security screw for the video doorbell?  It appears I threw mine out with the packaging after I had installed my simplisafe video doorbell.  I didn't think about the security screw while I was installing the device.

180 Messages

1 y ago

If you contact customer support, they should be able to take care of you.

Community Admin

 • 

2.9K Messages

1 y ago

Hi williams.cynthia76,

mdolfan is correct, our Support team at 800-548-9508 can take care of you. Sadly we don't have a way to replace individual spare parts like that, but we can send you a whole replacement Video Doorbell, and you can just send back what you don't need.

- Johnny M.
SimpliSafe Home Security

5 Messages

7 m ago

SS wanted me to pay more than $3.00 to ship a set screw!!  Size you need is M3-0.5 x 8mm, which is a metric size