LSamuel's profile

Mon, Jan 24, 2022 12:49 AM

Low battery notification not in app

I've heard 2 low battery warnings overnight from the base station but the details of exactly which sensors they are do no show on the app or on the keypad. I went until the device menu and saw an alert at the up of the screen, but when the page refreshed the alert went away ( before I had a chance to go to the detailed description) and never came back after that.

Community Admin

 • 

2.9K Messages

Il y a 7 m

Hi LSamuel,


That is very strange. Where did you see/hear that warning? My first thought is that it might be your Base Station, if it had been unplugged or if your home lost power. But you should also have gotten a "Power Outage" notification in your Timeline several hours prior.

 

Of course, you can check on the current battery and error status of your whole system from the Dashboard on the SimpliSafe app.

1 Message

Il y a 3 m

I got a message that the battery was low but it did not say on what device.  Went to my dashboard but I saw nothing that told me what device had a low battery and the dashboard shed me nothing.    

Community Admin

 • 

2.9K Messages

@nightexec​ thanks for letting us know. Do you think it could be the Base Station? If the power was interrupted, you would get a "Power Outage" notification on your timeline, and the Base Station's battery would start getting used. And then if the Base Station was on battery all day, you'd get a warning that it was running low. But if power was restored, all indicators except the record on your Timeline would disappear.