msford53188's profile

Sat, Mar 5, 2022 10:44 PM

menu does not show entry sensor

the menu options do not include settings > entry sensor

Community Admin

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2.9K Messages

5分前

Hi @msford53188,

 

Thanks for the question. We might need to have a bit more info to get this figured. Which menu are you asking about? Is this on the SimpliSafe app, the webapp, or on your Keypad? If you can provide photos or screenshots, that would be helpful as well!

2 Messages

5分前

On the keypad

Community Admin

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2.9K Messages

@msford53188​ thanks for clarifying. The System Settings section of the Keypad Menu includes settings that apply to the whole system.

But for settings for individual Entry Sensors, you want to navigate to the Devices section.

If you're looking for a particular setting or option, I can help point you to the exact spot as well.