safrastandto's profile

Tue, Jun 21, 2022 7:53 PM

Microphone permission needed

I have two cameras; one outdoor, one indoor. I receive audio on app, but when I press the microphone, I receive message "microphone permission needed. Simplisafe needs your permission to record audio to send to your camera." when I check iphone settings, it indicates no permissions have been requested by simplisafe. 

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Official Solution

Community Admin

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2.9K Messages

2 m ago

@safraout​ thank you for the info. Are you the same person as @safrastandto ?

And have you already tried just uninstalling and reinstalling the app on your phone? If you get a prompt asking you to enable Notifications, make sure to Allow.

This comment was created from this reply

Community Admin

 • 

2.9K Messages

2 m ago

Hi,

Thanks for reaching out about this issue. Could you please confirm your phone model, and the versions of your operating system and SimpliSafe app? That can help us isolate the issue.

2 Messages

2 m ago

iphone: iOS 15.5, iPhone Xr

indoor camera software: v2.6.2.126

Is this what you need? By the way, the tablet works fine. I only have problems with the phone....could be me.

Community Admin

 • 

2.9K Messages

@safraout​ thank you for the info. Are you the same person as @safrastandto ?

And have you already tried just uninstalling and reinstalling the app on your phone? If you get a prompt asking you to enable Notifications, make sure to Allow.

This reply has been converted into a comment

2 Messages

Reinstalled app, but it’s still asking for permission.