merbagdazian's profile

Fri, Feb 18, 2022 3:32 AM

Moving away but want my tenants to have Simplisafe

Hey everyone, 

I am moving away and renting out my house.  I plan to leave my Simplisafe equipment in place but I'm wondering how I "transfer" the account and the equipment to the new tenant? Anyone else done this before? 

thanks! 

Official Solution

Community Admin

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2.9K Messages

Il y a 6 m

Hi merbagdazian,

Just like everything else, we try to make this process super easy. Just give us a call at 800-548-9508 so that our Support team can cancel your account.

Once monitoring service has been canceled, that will free up the Base Station to be associated with another account. So your tenants would just need to create their own account, either through our website (simplisafe.com/activate), or the SimpliSafe app on their smartphone.

Their new account will be separate from yours, so they won't have access to any of your info, and vice versa.