Steelick's profile

Fri, Mar 18, 2022 4:36 AM

Multiple Primary Contacts

Is it possible to add more than two (2) primary contacts?

Accepted Solution

Community Admin


2.9K Messages

Il y a 5 m

Hi Steelick,

Our Support team does have a workaround on our end, where the first Secondary can be treated as a third Primary.

That is, if there's an alarm event at your location, all three contacts will be called before the operator moves on to the police.

Give our Support team a call at 800-548-9508 and they can set this up for you.

Please do bear in mind that the second and third primaries come into play only for intruder and panic, and environmental hazard (temperature and flood) alarms. For fire and medical, only the first Primary will be called, always.

60 Messages

@davey_d​ Thank you, I appreciate the response, assistance, and information! Also, a quick question in regards to that. Are the contacts actually called in order, such as if the primary (first contact) doesn't answer, the next is called; or does the system attempt to call all at once, or close to at once? I am asking, since the main one may not be the one that was there on-site, part of the alarm, or have any knowledge of it, so it seems to sort of delay a response one way or another, whether it is a legit alarm, or just a false alarm.