My door device is offline

Hi @cdodson ,

All of your SimpliSafe sensors check in with the Base Station regularly, and "offline" means that it's been a while since that device has been successful. Check out this guide for troubleshooting on our Help Center.

What device is this? Sensor? Camera?

I had to re-add all of my door sensors and motion sensors a couple of days after installing my updated cell module. I noticed that the door chime had stopped working. A tech on the phone prompted me to re-add the door sensors but I figured out on my own that the motion sensors were not showing up under Devices. The Doorbell camera and the Driveway camera were the only devices that did not have to be re-installed