cdodson's profile

Tue, May 3, 2022 11:12 PM

My door device is offline

How to have my back door device reconnect to simplisafe

Official Solution

Community Admin

 • 

2.9K Messages

Il y a 3 m

Hi @cdodson ,

All of your SimpliSafe sensors check in with the Base Station regularly, and "offline" means that it's been a while since that device has been successful. Check out this guide for troubleshooting on our Help Center.

8 Messages

Il y a 3 m

What device is this? Sensor? Camera?

1 Message

Il y a 3 m

I had to re-add all of my door sensors and motion sensors a couple of days after installing my updated cell module. I noticed that the door chime had stopped working. A tech on the phone prompted me to re-add the door sensors but I figured out on my own that the motion sensors were not showing up under Devices. The Doorbell camera and the Driveway camera were the only devices that did not have to be re-installed

Community Admin

 • 

2.9K Messages

@mntainbike​ it sounds like you're having a totally different issue from the original poster. Also seems that you were already able to come to a solution. If you see any more error messages, or if your system starts to act up again, please do let us know.