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Thu, Dec 10, 2020 4:07 AM

My keypad keeps dying after the last update. Power saving is on

My keypad keeps dying after the last update. Power saving is on; however, the keypad will drain the battery and die after a day due to backlight stays on. How do I obtain new keypad under warranty?

Captain

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4.7K Messages

2年前

@keny01998 its pretty easy. Call SS, get technical support. They may possibly ask you to do a few troubleshooting steps and then, if still issues, replace your keypad., SS recently replaced my daughter's keypad as it was lighting up in the middle of the night, issue was bad sensor.

2 Messages

2年前

Thank you for your info. I will give them a call.

Captain

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4.7K Messages

2年前

@keny01998 if you get a chance, please post your outcome here.

Best of the holiday season to you and your family.