57 Messages
My SS System was Jammed
I was awaken this morning by my base station saying "Wireless Interference Detected' and then a minute later saying "Wireless Interference Resolved'. This kept happening over and over for about a half hour. I unplugged the base station and removed a battery as I was instructed to do this in the past by SS support to reboot the base station. I put the battery back in and relocated the base station to a different location and plugged it back on.
Later in the day I was alerted that one of my water sensors was not responding. I moved it to the base station and pushed the button on top, nothing. I thought maybe the battery had died so I replaced the battery and again pushed the button on top, nothing. So, I figured the water sensor went bad. I got a spare, opened the SS app, removed the bad sensor and added the new one. I pushed the button on top so the system would discover it, nothing.
I call SS support, they tell me that after looking on their end that my system had been jammed. They said this was done by either someone driving by jamming systems, a HAM radio operating on the same frequency that the base station uses to communicate with the various sensors, a car remote start operating on the same frequency, a wireless medical device operating on the same frequency or something else. They said this happening was rare and that they have not seen it happen often, but it does happen. I remember reading something from their CEO explaining that it was almost impossible to jam the SS system.
SS support had me unplug the base station, remove a battery and then unplug the modem, wait a few minutes and then reverse the procedure to reboot the base station and the modem. They also reset the system on their end because when a jam is detected it seems to lock up the system and your account. He again told me this was very rare.
They are sending me a new base station along with a return shipping label so they can get the old base station back for analysis.
So, is someone driving around jamming SS alarm systems to later break into homes or was this just a fluke that happened twice in one day or is it equipment failure??????
| The Wireless Interference Detected message means that your SimpliSafe system has detected a pattern of wireless signals that can interfere with your sensors' signals. For troubleshooting, please visit our Help Center article here. And to learn more about how SimpliSafe protects your system digital threads, read here. |
simplisafe_admin
Community Admin
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469 Messages
2 y ago
It sounds like our Support Team made the right call by sending out a replacement base station. While wireless signals can be jammed, it's not something that can be jammed at one point and will stay jammed. In addition, it is nearly impossible to jam our SimpliSafe system without the Jam detection feature kicking in to alert you.
SimpliSafe Social Team
SimpliSafe Home Security
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whoaru99
1.3K Messages
2 y ago
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whoaru99
1.3K Messages
2 y ago
I could continue on with why I think that but it doesn't really matter. You're concerned about it and nothing I say can restore your confidence. You have to come to that confidence of your own free will.
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coltmaster1
Advocate
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2.8K Messages
2 y ago
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coltmaster1
Advocate
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2.8K Messages
2 y ago
You said: In addition, it is nearly impossible to jam our SimpliSafe system without the Jam detection feature kicking in to alert you.
It's been asked of SS countless times before, what exactly is this "jam detection feature" that kicks in to alert one to a jamming incident? If it's only the base station announcing "wireless interference detected" to the user, since SS claims that can mean half a dozen things locally inside the home (or out of), what is it exactly that differentiates a true jamming event vs some harmless wireless interference from some gadget in the home so the user knows it's not a true jamming event?
Can SS for once, explain this?
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whoaru99
1.3K Messages
2 y ago
I don't believe the system is sophisticated enough to identify a nefarious attempt at jamming vs. some sort of unintentional albeit interfering signal. That's why they gave multiple examples and the wide open "or something else".
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coltmaster1
Advocate
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2.8K Messages
2 y ago
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coltmaster1
Advocate
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2.8K Messages
2 y ago
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signalguys
57 Messages
2 y ago
Update 11/1/20
The email said the package was shipped on Friday but according to FedEx Tracking, only the label information was sent to FedEx which only means a pick up was scheduled. The item still has not left SS.
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coltmaster1
Advocate
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2.8K Messages
2 y ago
Do you still have your current base station, or are you without? If without, I'd call them up and demand free monitoring at least.
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signalguys
57 Messages
2 y ago
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signalguys
57 Messages
2 y ago
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coltmaster1
Advocate
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2.8K Messages
2 y ago
I can sort of understand if reps are working from home, they might not be able to efficiently go back and forth with a supervisor, etc, but I don't see why they couldn't request a supervisor to call you/set up a time to do so. (and yes, so many problems, so little time, lol)
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signalguys
57 Messages
2 y ago
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coltmaster1
Advocate
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2.8K Messages
2 y ago
If it happens again, you could try moving the base station closer (more centralized) to the keypads to avoid the keypad not responding. Or put in fresh batteries, and if it eats up the batteries too quickly, get the keypads replaced.
Yep, they stopped having supervisors talk with customers, this spring. Maybe it's because they're working from home too, who knows, but it sucks when the reps can't help the customers and defer them higher up.
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