D

Thu, Oct 8, 2020 9:56 PM

Closed

New cellular module - Question

SimpliSafe is dedicated to providing our customers with expert-level protection, and this includes ensuring 24/7 access to our professional monitoring centers via a strong cellular connection. For more info on our efforts to address 2G Sunset, including obtaining and installing a new cellular module, check out our Help Center Article here.

Got an email today from SS. They're sending me a new module for my SS3 system due to the 2G network being sundowned. Anyone install theirs yet? Is it just a SIM card or are they sending hardware too?

Accepted Solution

4 Messages

Il y a 2 y

Yes.

I installed my 4G upgrade cell upgrade from the 2G.

Its a bit more than just the sim card.  Its the entire cellular module.  
https://support.simplisafe.com/hc/en-us/articles/360040117851-4G-Wireless-Module-Upgrade-for-the-All-New-SimpliSafe

easy swap.