eamail2001's profile

Tue, Nov 9, 2021 3:36 AM

New Outdoor Camera wake time is SO Slow

Why does it take SO LONG for the New Outdoor Cam to wake up? It can take 5-10 sec. I've read many people post about the same thing.
This means that when motion is triggered it catches the "end of the act" if at all.

Thanks for your patience. SimpliSafe is hard at work on improvements to camera performance in response to your feedback. Outdoor Camera Firmware 1.6 (February 2022) is out now, and more are on the way.

6分前

Has anything been done about the slow wake up time for these out door cameras? All I get is the back of peoples heads as they leave my porch. Not what I expected........ 

7 Messages

@sharonkissling510​ absolutely nothing! Very disappointed. No need to pay for monitoring. Should have read more before buying. 

7 Messages

6分前

We are now in April No better. Very disappointed. Spent money and still no security. Paying for monitoring will be throwing good money away!!

7 Messages

6分前

My message on ‘Thanks for your patience’ jumped below

2 Messages

5分前

Just installed the outdoor camera a couple days ago and noticed it was slow to wake up.  Every time I check what was captured it’s either already gone or headed out of view.  One google search and I ended up here.  I wish I’d read these before purchasing.  🤦‍♀️

5分前

The sad part is SimpliSafe doesn't seem to be doing anything about it.

8 Messages

4分前

I'm running Firmware 1.7.3.312... The camera is still slow to wake and misses events.

SIMPLISAFE:  GIVE US AN OPTION TO KEEP CAMERA AWAKE IN ADVANCED SETTINGS!!!

You can put a warning by the option letting us know it's only intended for wired power or something.

I'm done with the outdoor cameras until make them better when powered by hardline.

(edited)

9 Messages

4分前

Don’t mean to piggyback and pile on on another post, but this post seems to have the momentum on the slow response time topic.

I’m a fully disabled veteran that is dependent on 

the external cameras to be situational aware of the surroundings outside my residence. I purchased 7 cams, and later also the power supplies at a great expense. To alleviate the slow response time ss customer service recommended buying an expensivemesh wireless system, I did so, more money spent, and still no help. Now I find out it’s the slow wake up issue causing the problem.   Please please please, can someone from customer service provide an update on the firmware update, I’m heavily invested in SimpliSafe,  and with a fixed income I’m unable to change to another cam system. Thanks 

(edited)

1 Message

4分前

Yes, I am also piling on. I find it totally unacceptable that these SECURITY cameras do not provide any semblance of security. I have extended 120V power circuits in order to install the power supplies for the cameras.

The Tech (??) support person had me switch to a slower dpi saying that was the problem - NOT!

The worst recent purchase I have made! Totally useless for its purpose.

Simplisafe will not get any positive recommendations from me.

9 Messages

4分前

I am 1000% satisfied with the rest of the system, it’s just the cams.  Why doesn’t  SS 

throw more resources into solving this easily solvable problem. SS spends a huge deal of money on advertising to acquire new customers and build brand loyalty, then pisses it away by not fixing a completely fixable problem.  I was a software programmer for many years, it’s a simple fix, if the battery sensor reads > 99% it can set the device to prevent sleep mode, most laptops have a similar flag when the lid is closed and the battery is above a set threshold. It’s not rocket science guys…

I’m currently paying for a premium service specifically to include camera verification, our local law enforcement won’t respond without it.  So SS, what happens if I’m robbed and law enforcement doesn’t respond because of a sleeping camera, seems like paying a bit more for some additional programmers would be cheaper than possibly paying lawyers.

(edited)

2 Messages

@Brianb​ 

  It actually isn't battery related. I am an electrician for over twenty five years and I decided to connect all my cameras to 120V  with 5' feet of each camera, delay is still there. Due to being fed from house voltage the cameras are set to max sensitivity and 1080 for ANY motion. NO dif still 5-6 sec delay. Too much can happen in 4-5 seconds. I have a bunch of hood rats running my street and trying to wake cameras to go live and record is a waste of time.  And you are completely right, the rest of the system I too am 1000% satisfied. I was told by SS to order their mounts for their back indoor camera and that should remedy situation. My response was NO, fix your outdoor cameras

9 Messages

Mike, not saying it’s directly battery related, it’s a power save feature.  The camera goes to sleep because it thinks it’s on battery, even with the power brick connected.  The problem can be fixed with a software workaround.  The device isn’t complex enough to the presence of the 12VDC supply line voltage, but it does have a battery charge sensor, it sends warnings at different capacity levels.  This same sensor could be programmed (@99% capacity trigger) to prevent sleep mode.  This would not impact sleep for battery only cams as they rarely maintain 99%, they would still go to sleep as normal to retain the charge. 

for what it’s worth, my cams have a 10 - 20 delay…the hood rats are already at home asleep before my camera starts recording.  All of mine are also on 120VAC, I set them on  the lowest resolution to speed up connection, it doesn’t help, so it’s not a bandwidth issue.

(edited)

9 Messages

4分前

Apparently SimpliSafe continues to ignore this thread which addresses a problem severely impacting the functionality of their much touted  (and expensive) outdoor cameras.    The Firmware 1.6 released in  Feb 22 has done nothing to fix the camera "sleep issue" which negates the cameras ability to capture real-time video. With users that have mesh wireless systems the lag is even greater, I routinely wait up to 30 seconds before a camera becomes viewable.  When I do receive an alert nothing is recorded.   Tech Support has been helpfull, but their hands are tied on a fix. 

As stated in the thread, most of us are happy with the overall service, but feel burned (severely) with the camera purchases. Five months have passed without a single 'real' update from SimpliSafe on this issue. Perhaps those with one camera are less impacted, but from someone who purchased 10 cams, solar power accessories, monitoring, and installed outlets, I'm about ready to cut my losses and move on. 

Community Admin

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3.1K Messages

@Brianb​ I understand your frustration. Yes, we've had a couple of firmware updates this year already, and yes, many of our users have seen improved performance. It's just that your case is proof that our engineering team still has a lot of work to do. We sincerely thank you for your patience as that work continues.

2 Messages

Software v1.7.3.312 on s/n 107DCC1 hard wired to A/C power - wake up time was 15 seconds and it woke to a black screen. Had to exit the live view and go back in to see an image. Doorbell v2.6.2.171 on s/n 05017AE with motion detection limited to people and grid highlighted just to the walkway and it still pings my phone every 3 seconds when the flag (outside the detection zone) waves in the wind. VERY disappointed.

1 Message

5日前

Well, unfortunately, I too have the “NO WAKE UP” problem SS.  Timed a number of tests at the front door and am in the 15 to 20 second range of the camera waking up.  All I see is people walking away.  Waaaaaay too much time for things to happen and not get recorded.  After getting a new camera for the system last week, and a new base station this week, and spending over 4 hours on the phone with technical service, all I get each time is that “MY INTERNET IS TOO SLOW”.   I am also told that I need to get a specific wi fi extender or another camera to face the opposite direction looking back at the original camera..  Well, spending more money on a SS/system problem doesn’t make sense.  My Router, Indoor camera, outdoor camera and base station are within a 10 foot circle, 5 foot radius from the outdoor camera.  How much more time will it take SS to get this problem corrected?

2 Messages

@djmac​ +1. The camera response time is an embarrassment. Especially for cameras that are plugged into power full time like mine are. I’ve followed this issue for a while and realized that my investment in SimpliSafe cameras was SimpliAWasteOfMoney - for fast camera response, Nest and Kasa are the way to go and they’re less expensive.