B

Wed, Dec 30, 2020 1:50 PM

New System. App wont work on phone.

Installed new system yesterday. Phone app wont work properly on my iPhone 11. I cannot get to dashboard. it only gives me option to install new system ( set up ) When I scan the base it says system already active. I can access and watch camera video on my phone but I cannot access dashboard. So I cannot arm or disarm my system or see what is going on with my phone. I have removed and reloaded app several times as well as unplugged and removed batteries from the base. Only hooked up and activated yesterday and the one CSR I spoke to couldn't help me out. Help.

Captain

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4.7K Messages

Il y a 2 y

@brophypatrick100 Call support. Also, to confirm, you do need the 24.99 Total Command monitoring plan to use the phone app. If you get a chance please post your outcome here.

Community Admin

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469 Messages

Il y a 2 y

Hi @brophypatrick100,

It definitely sounds like there may be an issue with a second SimpliSafe.com account here. We'll make sure to have one of our Specialists reach out to resolve your issue for you.

SimpliSafe Social Team
SimpliSafe Home Security