bullitt6283's profile

Tue, Apr 5, 2022 4:50 PM

No help for Seniors?

I just received your email describing the cost increase you are imposing.

As a senior citizen, I am concerned about my safety and well-being.

But since I am on a fixed income, I am also very much concerned about how I can continue to afford it.

You said in your email "This is the first time in over 10 years that we have raised subscription prices. Doing so will allow us to continue investing in new products, features, and functionality to improve your experience and security."

But I am quite satisfied with the current service and do not need improvement !!

Cannot you find a way to help me?

Community Admin

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2.9K Messages

4 m ago

Hi @bullitt6283 ,

I'm really sorry to hear about your situation, but I want you to know, on behalf of SimpliSafe, how much we appreciate you as a loyal customer. You're right, this is the first time in over a decade that we've raised our monitoring subscriptions, to meet the growing cost of doing business in our industry. But we're also committing to keep doing what we're already doing - constantly working to enhance our services to keep your home safe.

All that being said, our Support team would be more than happy to help. Give us a call at 800-548-9508 and we'll take care of you!