usmaak's profile

326 Messages

Mon, Apr 20, 2020 8:52 PM

No longer getting any notifications

Hi,

I no longer seem to be getting notifications, and I have changed nothing about my setup.  I used to get notifications from my locks and now I don't.  I can unlock them manually or through the app and it does not matter at bit. I have all push notifications enabled and my phone number is correct and with the correct producer selected.  I'm not sure what's gone wrong.  Anyone else having issues?

Captain

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4.6K Messages

2 y ago

@usmaak  I was getting them a few days ago, just checked now and zip, nothing when I unlocked it.

326 Messages

2 y ago

So this might be an issue with SS and not me (for once)?

Captain

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4.6K Messages

2 y ago

LOL. could be. Not urgent for me so I will just wait.

217 Messages

2 y ago

Confirmed not working.  Notification emails show up, but sensor notifications are not working on the app.  Camera motion notifications are working, however.  Just not when a sensor is activated.

Who's going to take one for the team and call in to go through their hours-long troubleshooting script to make it clear it's not an app problem?  ("OK, have you opened the app?  Turn the notifications off then back on.  OK try it now.  OK, reboot the phone.  Ok try it now.  OK, turn the notifications off then back on again. OK try it now.  OK, delete the app.  OK, reinstall the app.    OK, turn the notifications off then back on again. OK try it now.  OK, delete the app, reboot the phone, reinstall the app, turn the notifications off then back on again" ad naseum... )

1.2K Messages

2 y ago

Decided to test and mine are working fine.  I normally don't use push notifications except for actual alarms, but I turned them on for activity, set the system to home, and received the push just fine.  I'm on Android FWIW.  I'm not using an SS brand lock, but general push notifications do work for me.

Captain

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4.6K Messages

2 y ago

My push notifications were not working yesterday but are today.

Advocate

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2.8K Messages

2 y ago

simplistuckon, I don't think you've called SS enough, it's your turn to take one for the team :)

(I don't have the app, but good luck!).

217 Messages

2 y ago

Notifications are still not working this AM on Android.  Sorry Coltmaster, not making the call as I'm still working, but working from home so I don't need them right now and don't have the time.

1.2K Messages

2 y ago

Jealous. Most of us have the ability to work from home but the old men science denyers that own the company think this thing is bull.  If I suddenly stop posting call a lawyer lol.

Advocate

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2.2K Messages

2 y ago

Maybe SS ought to have a "lawyer" option on the new SS3 keyfob :-)

Advocate

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2.2K Messages

2 y ago

Maybe SS ought to have a "lawyer" option on the new SS3 keyfob panic button :-)

217 Messages

2 y ago

Still not working.  Just tested again.

217 Messages

2 y ago

Good news:  Notifications are working again.  Just tested and it came through immediately.  

With everybody's cameras going down and notifications not working, one of two things was happening:  They were upgrading or moving the servers, or they were having a major outage and have now recovered.  Because of Simplisafe's near-total lack of communication with it's customers, we will never know.