Pdohertymom 's profile

Mon, Jun 6, 2022 7:56 PM

No longer getting Doorbell Chime on my phone

My phone used to chime when doorbell rang. Not anymore.

Anyone else with this problem?

I am hearing impaired and miss this function, especially if I am on back patio.

This post was created from this comment on different post

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Il y a 2 m

@Pdohertymom ​ hello. Are you still seeing the notification still show up?

I see that you originally posted this comment in reply to another user with iOS, so I'm assuming you're on an iPhone/iPad as well. But it would help to know the exact model, in case we need to test.

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Il y a 2 m

Same issue iPhone 12

3 Messages

Il y a 2 m

7 and 12

Community Admin

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Il y a 2 m

@Pdohertymom  just so I'm clear, do you still see a popup notification on your phone? And do you still see the event show up on the SimpliSafe app's timeline?

@Lsp999 I would ask the same question for you as well.

If you're not seeing the event on the Timeline, that points to a connectivity issue; i.e. your Video Doorbell might be having WiFi trouble. So we should troubleshoot that.

And if you are seeing the event on your Timeline, the next question is, do you get phone popup/notification for other events? For example, arming or disarming your system. If not, the problem might be that Push Notifications are not showing up at all, and we'd have to troubleshoot that instead.

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Il y a 2 m

I can set alarm from phone. Time line shows when someone rings doorbell.

the only notification on my phone is a numeral next to SimpliSafe app.

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@Pdohertymom ​ thanks for the info. Since we confirmed that the signal is at least making it to the app,  sounds like iOS is blocking the notification. It might help to delete and reinstall the SimpliSafe app. Then, navigate to Menu > My System > Camera Settings > Your Camera > Motion Detection > Motion Notifications, toggle it off, then back on again. If you get a prompt from iOS to allow notifications, make sure to allow.