14 Messages
No One answering phone for tech support
tried calling several times. Hold music for 7 minutes then it rings once and then nothing.
( have a water leak sensor that lost connection. replaced battery. test system sees sensor. when I shut off test mode sensor is not seen again)
UPDATE: was taken care of via email almost immediately. sending replacement
( have a water leak sensor that lost connection. replaced battery. test system sees sensor. when I shut off test mode sensor is not seen again)
UPDATE: was taken care of via email almost immediately. sending replacement
latenightrecordings
2 Messages
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davey_d
Community Admin
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2.9K Messages
Il y a 2 y
It's not unusual for the Video Doorbell to need a few minutes to charge the small internal battery before powering on properly. But it should power on eventually.
Do you happen to have a digital doorbell? Unfortunately, the Video Doorbell Pro supports only analog systems.
@latenightrecordings
Apologies for the delay in response. We've requested a call from our Support team and they'll be reaching out soon.
Johnny M.
SimpliSafe Home Security
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kruzewski
8 Messages
Il y a 2 y
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