No Protection, No Customer Support, But Still Being Billed!

@jhausman I believe the number you called and got the "nothing we can do" response was COPS, the monitoring company.  SS support is open 8am to midnight eastern, so they are open right now, or about 6 1/2  hours later than your post. Suggest you pick up the phone instead of waiting for a reply and ask a live agent. Please post your outcome here if you get a chance.