txuser's profile

Tue, Apr 20, 2021 1:17 PM

Not Working Overnight

When I woke up this morning, the system was not responding to my keypad, keyfob, or an activity in so-called protected areas. I walked through my entire house directly in front of half a dozen motion detectors without setting off the alarm. I had to unplug the base station before it finally worked. I likely spent the entire night unprotected, despite appearing to be protected. The status on my keypads said armed as well as the status in the app, and yet I was not protected.

Community Admin

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469 Messages

1 y ago

Hi @txuser,

That certainly sounds like the system wasn't behaving as it should. Please give our Support Team a call so that we can do some in-depth troubleshooting. We can be reached at 1-800-548-9508 from 8 AM to Midnight ET, 7 days a week.

SimpliSafe Social Team
SimpliSafe Home Security