Only keypads work - app and website changes to the Off/Home/Away do nothing

I had a smoke detector go off this morning as soon as I put the battery in.  I am hoping that now SS will allow me to return it as the email I got before said to try it again, but it goes off randomly... either when the battery is first put in or a few minutes later.

But now that seems to have caused another issue - after canceling the alarm thru dispatch, only my keypads will change the system from Home/Away/Off... when I click to change them on the app or the website, the base station simply repeats whatever the system is currently set at and nothing happens.  I have armed/disarmed the system from the keypads but still nothing works from the app/website.  I also have it integrated to Google and telling Google to set it to Home or Away does nothing but cause the base station to announce whatever the current setting is.

Has anyone dealt with this?