worthing's profile
Advocate

Advocate

 • 

417 Messages

Sat, Apr 23, 2022 1:59 AM

Only Prompted For Okta Authentication Via Mobile Chrome and Firefox So Can't Log In From Mobile Browser

I'm unable to log into the SimpliSafe forums from my mobile device because both Chrome and FIrefox only show me an option for Okta authentication which doesn't work. If I go to the logon page from a desktop browser I can choose Okta or SimpliSafe authentication and I can log in if I chooses the SimpliSafe authentication option.

I assume y'all are using Okta for internal purposes? If so it's extremely poor form for that logon to show up on the customer logon page and you all should consider changing it ASAP. The URL that loads on my mobile browsers is:

https://simplisafe.okta.com/app/sprinklr/exkk2wf2oViwcgASP696/sso/saml

Mobile browser screenshot:
Desktop browser screenshot:

Official Solution

Community Admin

 • 

2.9K Messages

Il y a 4 m

@worthing extremely sorry about this. OKTA is, as you might have guessed, not meant for customer logins. It shouldn't be visible. I'll take care of it.

(edited)

Advocate

 • 

417 Messages

Il y a 4 m

Thanks for the reply!