p_artz's profile

Mon, May 16, 2022 6:30 PM

philip

I was given the wrong info on how to set up my system and therefore the house was not armed and I was robbed. It's all on tape on the phone call with customer service that i was given wrong information. They cant deny it but now nobody call me back . 

Official Solution

Community Admin

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2.9K Messages

Il y a 3 m

Hi @p_artz ,

On behalf of SimpliSafe, we sincerely apologize for your experience. Looking into your account, I do see you might have been in touch with our Support team already, multiple times. But I will request a call from a senior agent who will take care of you ASAP.