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Wed, Feb 17, 2021 4:01 PM

Random SMS Messages

Hi

I've been getting random text messages the past couple of days along the lines of 'Hello from load test !', where ranges from 1-10.

Anybody else getting this or know what it is? I've had simplisafe for years and not seen this and I've not changed any settings recently. Alarm seems to still be working but the messages get a little annoying.

Thanks

Captain

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4.6K Messages

1 y ago

@neil_6  No, I'm not getting those but by chance did you sign up for one of the beta projects? If not, I would call SS support to troubleshoot.  Please post your outcome here if you get a chance.

Community Admin

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469 Messages

1 y ago

Hi @neil_6,

We've had a few customers mention this to us recently. It's not a message that we are sending out but we do believe we have an explanation for it. The way that we send out our SMS messages is through your cellular provider's email -> SMS gateway, and any email sent to that gateway may look as though it is coming from the same short code number. All of the affected people appear to have the same cellular provider and be in the same geographic region so we believe that it is the cellular provider that is triggering these messages. For further inquiries regarding this specific issue, please contact your cellular provider.

SimpliSafe Social Team
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