bcasado's profile

Sun, Jan 9, 2022 7:26 PM

Closed

Really slow tech support

We have the SimpliSafe system, and a door sensor regularly quits working. I have to take it down, remove the battery, wait 3 minutes and put it back to get it to work. I’ve done this over, and over, and over,and over again, a dozen times since we got your service a few months ago. None of the other sensors have this problem. I called today to have that bad sensor replaced, along with more sticky pads as I went through so many of the sticky pads taking the sensor down to remove the battery and putting the sensor back up again. When I called, I waited 15 minutes on hold, and was cut off. I called back, and it took 35 minutes to get an agent to get her supervisor to agree to replace the sensor. So it took an nearly an hour to get this simple thing done. We pay our bills on time, and do not appreciate the lousy support. The agent on the phone was nice and cooperative, but it seems like she had a lot of hoops to jump through to get this simple replacement of ONE SENSOR accomplished. You need to do better than this.

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