woodrow51's profile

Thu, May 26, 2022 2:57 PM

rear door entry sensor

I love my system. Recently when arming the system to leave, I get a prompt telling me warning back door sensor open. The door is closed & locked & the sensors seem to be aligned properly. Any ideas? Thanks

Official Solution

Community Admin

 • 

2.9K Messages

Il y a 2 m

Hi @woodrow51 ,

The Entry Sensor is very simple, so the only way that it could show as "open" is if it has lost contact with its magnet. So checking if the sensor is properly aligned is a good call, but you'd also want to check that the two pieces are not more than 2" away from each other.

And since, as I mentioned, the sensor works by detecting a magnet, placing it on a metal surface (like iron or steel) may impact its function. If you have one of those steel fire doors, or something similar, you might want to put some padding under both pieces - maybe a piece of wood or plastic, or even just an extra layer of adhesive.