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Mon, Nov 29, 2021 12:26 AM

Recalibrate Smart Lock

Hello, My smart lock needs to be recalibrated. I have changed the batteries and opened the menu on my keypad>Devices>Scrolled to Smart Lock>Selected the correct one>Scrolled to Recalibrate>Closed door and manually locked it>pressed done. It goes around in a circle, then gives me the message that they are having trouble calibrating. Please retry or call to troubleshoot. When I call, no matter what I choose no one will answer. Can anyone help me please?

Community Admin

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2.9K Messages

9 m ago

Hi hallc0518,

Sounds like a motor issue and we might need to replace your Smart Lock (free of charge, of course). Give us a call at 800-548-9508 and we'll get it sorted.

- Davey D.
Community Development Manager
SimpliSafe Home Security