C

Sat, Dec 19, 2020 5:43 PM

Remove one property from a two property account?

It looks like I have two properties listed under my account, but in the app, only one is active (I only have one property I want monitored) and I'd like to remove one of them.  Is this possible?  I can't find instructions on how to do this and it's not listed as an option under settings or similar in the app.  Thanks!

Captain

 • 

4.7K Messages

2 y ago

@ cwnemechek Simplisafe never deletes a location. It will "hide it" so it won't appear. From experience I can tell you this has caused me and some other members of my family, neighbors etc who own their separate systems experience some issues, but are not serious. (ie shipping address.   I would call simplisafe support and discuss it with an agent. Once you provide your safe word, quiz the agent on the active address. I did this once and the agent got it wrong. A brief discussion with a supervisor got it properly addressed.