M

Thu, Feb 13, 2020 9:28 PM

Replacing a component part of system

I had my system installed on 1/28/20 by HELLO TECH.  The installer told me that 2 batteries were low on Entry Sensor for the front and back doors.  He said that 2 new batteries should be sent to replace the new Entry Sensors.  I spoke with Lional when I called to activate the system.   Long story short:  I had to
pull the sensors off the doors and switch them.  That did not correct the problem.  So we were then told that it was not the door but the "kitchen" named sensor (kitchen window) and we had to remove that sensor and switch the battery.  I ended up using the last Entry Sensor battery (only 9 were used and named as a location).
In the meantime, the sensor on the back door fell off the door (so did the keypad, it fell off the wall).  I had to use the backing off of the extra sensor (the 10th unused sensor) to get the back door sensor to adhere...
I am requesting that you send a new Entry Sensor to replace the one that we took out the battery and the backing from to reapply the one that fell off the door and to fix the kitchen window.  (All of this should be documented from my conversation with Lional on 1/28/20
.

1.2K Messages

3 y ago

You won't get a response from SS here, this is mostly just a forum for users to help each other out.  You'll either need to call them or email them.

51 Messages

3 y ago

The low battery error on entry sensors was a known issues. The batteries are fine. I just had to refresh a few times.

As for the sensors falling, I also experienced that when I used the double stick tape. I ultimately had to remove the tape from my motion detectors, glass break sensors, keypads, and sirens and use the screws to mount them all. Nothing has fallen since then.

Advocate

 • 

541 Messages

3 y ago

I found just using one of those little screws that they supply to each sensor along with the 3m tape works beautifully and its such a small hole you coukd patch it with toothpaste lol but go to the store and get some good heavy duty 3m tape, i got a big box of it for like 6 bucks and its all been great.

1.2K Messages

3 y ago

Even if you rent use the screws, they're tiny and wont leave much of a hole.  Similar to a thumb tack so land lords really shouldn't complain unless you aren't aloud to put pictures on the wall.  For windows where you need to mount to metal or vinyl, use the tape, then surround the magnet with a bit of white or clear silicone.  They will never fall off, but yet can be easily removed later on.

Advocate

 • 

541 Messages

3 y ago

@drunkpenguin, thats exactly what i did with the one sensor for the sliding back door, i used the 3m tape and put a small bead around it and bam, perfecto.