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Wed, Feb 17, 2021 11:40 PM

RF JAMS SHOWING ON TIMELINE

First, my system is not yet monitored and I don't have wifi because Xfinity doesn't have its act together. I suspect someone is blocking my system's RF signal, so that they can gain entry without setting off an entry sensor on my door. Yesterday, my alarm was ON, AWAY. In the three hours I was gone, someone entered, stole some stuff, broke some stuff, and put Ben-Gay on my cats' and dogs' foot pads.

I have bars on all my windows. My doors are the only possible points of entry. Simplisafe said such jams would show up on my timeline. The support guy said even though I am without wifi and unmonitored, I would see it when I logged in, although he couldn't see it.

However, nothing shows up on my timeline, including the two times I've accidentally set the system off. Further, if they are interfering before they open the door, how could this possibly show up on my timeline? Thank you.

1.3K Messages

1 y ago

This should be good...

Community Admin

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469 Messages

1 y ago

Hi @lorimac0260,

We apologize as there seems to have been some miscommunication when you were speaking to the representative before. In order to receive any events on your timeline, your SimpliSafe system does need to be activated as we would need either a WiFi connection or a cellular connection (included with any of our monitoring plans) to be able to receive any communication from your Base Station. Most likely, what the representative was trying to convey, is that any alarm events or RF jamming events will show up as notifications on the Keypad. On the main screen of the Keypad, once one of those events has occurred, you will notice either a bell or warning icon. Clicking on that icon will give you more information about the event.

SimpliSafe Social Team
SimpliSafe Home Security

8 Messages

1 y ago

Thank you for replying. However, no, alarm events never show up on my keypad anymore, not even the ones I cause (by opening the door) and cancel.

Two more problems:

1. Today when I unplugged the base station, my system said ALARM OFF. The keypad notification, though, was something like DON'T WORRY. YOU'RE STILL PROTECTED BY YOUR BACKUP BATTERIES. I opened the battery compartment to see four batteries in there, but don't know if they're alive.

2. The base station light is never on anymore, even when plugged in.

Thank you.

8 Messages

1 y ago

Also, today I learned how they picked my lock, and I found the lock pick on my counter! I know how they blind my cameras. Now I need to know how they're bypassing my Simplisafe system. They have started to abuse my pets.

These criminals also harassed the older woman who lived here before me. The police say they can't help me because I have no proof. I am unable to move until the COVID situation is safer. Please help me figure this out. Thank you.

Advocate

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636 Messages

1 y ago

Someone seems to have access to your PIN (for the Keypad). Change it (immediately) and see what happens. While someone can bypass any alarm, what you describe appears to be an individual (or individuals) who merely access your system and is not hacking it. While monitoring is ideal (as you would see the comings and goings in your Timeline), it is of no help in this situation. However, the alarm, if reset (they may have disabled the audible sound - siren volume, chimes, etc.), would at least hopefully alert others and cause them to leave.

If you would like to go a step further, purchase a smaller/indiscreet indoor camera that appears to look like something else. There is a variety, and it would record the intrusion - and there is your proof. But changing the PIN would be the first thing I would do. Just make sure you re-enable your settings that they might have disabled (the Base Station light being off is a strong indicator that if someone is entering, they made it safer to do so).

Captain

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4.7K Messages

1 y ago

WARNING: see post above. Why would anyone replace an * in youtube with a period? This looks a bit odd to me and ask Simplisafe to review. Recommend no one follows the poster's instructions at this time. If I am wrong, will apologize.

8 Messages

1 y ago

THANK YOU FOR ANY HELP YOU CAN PROVIDE! I'm stuck in my house until this is resolved. Not leaving my fur babies alone. ????

Advocate

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636 Messages

@lorimac0260

At this point, perhaps signing up for a month of paid monitoring might help immensely. I have always paid for it, so I am unsure if my second suggestion of accessing your account and removing the other Keypad is optional. Are you able to add and remove components without a paid subscription? Whoever is doing this must link the additional Keypad to your system to contact it. Once removed, they can no longer arm/disarm your alarm.

8 Messages

1 y ago

Yes, I have been researching and found a youtube video that shows how anyone can control my system with a "rogue" keypad. Even if I change my password. And they do in fact have a keypad that they stole from my house.

I informed Simplisafe and they never made me aware of this possibility. I also had to ask them many times how to secure my keypad (it was not obvious to me) and they never responded.

SIMPLISAFE: I just set up monitoring today, but only standard, since I don't have wifi.

What can I do so they no longer have control of my system? Changing my password won't work as long as they can access my system with THEIR password on their keypad. Can I somhow unpair them?

I think they have to re-pair their keypad every time they break in, because their keypad doesn't show up as one of my system components? Does this just mean I should hide my keypad and base in my house? Or do I need new ones?

Here are links to the Youtube videos showing this hack:

How disable victim's alarm: https://youtu.be/YIfc_jQAB9g

How add PIN on victim's system:
https://youtu.be/So4fzBzxbu8

Thank you all who are helping!

Captain

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4.7K Messages

1 y ago

@ lorimac0260, I looked up the video I think you are referring to you.  The video as shown shows the hack is useless, and doesn't work, unless the intruder has access to  your base station. Simply put, the hacker must have direct access to your base to make it work.  Has anyone, other than yourself, had access to your system?

Advocate

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636 Messages

@Captain11

https://simplisafe.com/forum/customer-support-forum/installing-and-using-simplisafe/non-existent-simplisafe-suppo

8 Messages

1 y ago

Thank you so much sheherlis. I just signed up for monitoring today. I could only sign up for standard because I don't have wifi.

To answer your question, I can remove components, but their keypad doesn't show up because they pair it and unpair it each time they're here.

So I guess I answered my own question? Hide my keypad and base station. Keep the monitoring. Keep trying to get wifi (sigh). And I just got all new locks. Turns out my "high security" kwikset locks are the easiest to pick!

Thank you very much. I appreciate your support!

Advocate

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2.8K Messages

1 y ago

This is obviously someone you know, or they know you.  And if they bothered someone else (you alluded to that), they live nearby.  Do you live in an apartment building or duplex or something?  If so, contact the management and make them aware - I'd also ask management to install security cameras to catch this POS, and ask your neighbors if they have security cameras installed and if they've seen anyone near your entrances.  

Personally, since this has happened to you before, I'd strongly suggest ditching wireless and going full-wired - do you have local security companies available in your area?  If so, look into it.  I'd be worried that whomever is doing this to you already knows the interior of your home, so hiding the base station and keypad may be futile in your case - that's not to say you shouldn't hide them, just saying if they've been in your home before, they will know to look for them.

Call Simplisafe and demand answers and assistance - request it be escalated to senior management/engineeers.  Now that you have monitoring, at least your events can be logged, but it doesn't help the fact that someone is targeting you for whatever reason.

Anyone who would do something like this to someone, and especially harm someone's pets, deserves life in hell.  Do whatever is necessary to protect yourself and your precious furbabies - if that means ditching SS, go visit a local security company TODAY!

Community Admin

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469 Messages

1 y ago

Hi all,

With regards to the video that lorimac0260 linked earlier in this thread, the bug that was used in the video was patched in a firmware update released almost a year ago. In addition to that, the culprit must gain physical access to the Base Station without first triggering the alarm. While hiding the Base Station is certainly an option, keep in mind that you might want to avoid muffling the Siren in doing so.

SimpliSafe Social Team
SimpliSafe Home Security