Rude Technical Support
Every single time I call and have a problem the technical support is rude and ignorant and has no idea. I either have to figure it out myself or (happened once) I get connected to an english speaking supervisor that was actually helping me and solved my problem and confirmed that what I was told by the first person was untrue. My current problem is that my base station does not cover my whole house and I am trying to figure out how to make it work. Actually, the base station is not far away from where it doesn't work but 2 thick walls are in between. I bought another base station to set up in that part of the house but the basestation won't connect to my phone. They wany me to register another account for monitoring to get that base station exchanged/working. I refuse to have two monitoring accounts for the same house. I also thought that I can have that second base station activated but no monitoring is neccessary. I am short of throwing this whole system out and get one that actually works for me. The issue with condescending technical support is not helping me to want to stay with them!