C

Wed, Nov 11, 2020 3:43 PM

Saving Motion Detection Settings

Hi.  I'm trying to adjust my motion detections settings.  I get "Success.  Your new settings will take effect when all live streams and recording end."

Then it does not save.  Any help?

Thanks!

3 Messages

Il y a 2 y

Same problem.  I'm thinking app/software bug!!??

1 Message

Il y a 2 y

Yes.  Same problem.  Has been this way for weeks.  Called support last week.  No help there.  They logged the issue.  I just downloaded the update for the app in ios 2074.49.0 that fixed minor bugs.  It did not fix it because I would consider this a major bug since my alarm system cannot detect motion outside my house!

Il y a 2 y

Cx say that when he get to the app and get to motions detections and when he click the options to detect all motions it wont let him it and the upper right..it say save but it not saving..He's called in multiple times today about the same issue!

3 Messages

Il y a 2 y

What type of phone are you two using?  I am talking to support - he is researching from the perspective of App bug with my Apple 10.

Community Admin

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469 Messages

Il y a 2 y

Hi all,

After taking a look into this issue, it does appear to be a bug in the iOS version of the SimpliSafe app affecting the ability to save camera motion settings. Our app engineering team is currently working on a fix for this but in the meantime, we do have a workaround. As the bug appears to only affect the ability to save motion settings within the Motion Notifications screen, you can change the motion settings, then back out to the Camera Settings screen, and then click Save. At this point, your new motion settings will save properly.

SimpliSafe Social Team
SimpliSafe Home Security

1 Message

Updating the simplisafe team, this workaround does not work. Had simplisafe for about a day and none of the doorbell motion settings will save, I've been fighting with these notifications and app settings all day until i came across this thread. In the iOS app i go to: camera settings > Doorbell > motion detection > sensitivity and activity zone. Neither sensitivity level or activity zone save any of the changes i want to make. The way my doorbell is positioned outside my home it detects every single time someone walks inside the house as the camera aperture captures a window by our front door. Please fix this app issue. The only resolution i've found is to turn off all motion detection or set to low sensitivity using the webapp, however the webapp doesn't have as many settings to change. What i really want to do is be able to use the activity zone properly and not get alerted for the camera angles in the window, but only the angles outside the home.

Captain

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4.6K Messages

Il y a 2 y

@Team S please make sure to provide feedback to management clear and simple: While your post here is great, it will be buried and lost within days, if not within hours. Simplisafe needs to create and implement a true Customer Resource Center (CRC) now! A systems status/bug area in a CRC where customers could go on their own, see what bugs were identified and being worked on, system status etc will significantly improve customer and SS associate good will and make everyone's time more productive!

Thanks!

1 Message

Il y a 2 y

This workaround you posted above did work for me, thank you - the notifications were wearing me out.

I second what Captain11 posted. I had to read through a lot of titles to find this buried in here. There really should be a more elaborate and accessible portal for customers to browse, search, and (in most cases) resolve their own issues. I can't imagine that it woudn't make your lives a lot easier - I was within seconds of calling...

Nevertheless, thanks for the post

1 Message

Il y a 2 y

Motion detection settings will still not save. My flag waiving on my front porch trips the motion sensor every 30 seconds. So much for a "smart camera". Why hasn't this been addressed? Made aware of the issue back in November, soon to be 2021 and it's still not fixed. Perhaps I should just pack it up, send it back, cancel the monitoring service and ask for a full refund because the equipment does not perform as advertised. Never had this problem with my ring doorbell camera. Just sayin.

Community Admin

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469 Messages

Il y a 2 y

Hi @lnicolea,

The bug affecting the other users in this thread was fixed in an update that we pushed out for iOS a few days ago. Go to the App Store to make sure that your SimpliSafe app is updated to the latest version (2074.51.1). If your app is up to date, you may be experiencing a different issue.

When you try to save the changes to the Activity Zone, is it telling you that it saved the changes successfully and then not actually saving? Or is it telling you that there was an error when trying to save the changes?

SimpliSafe Social Team
SimpliSafe Home Security

1 Message

Il y a 2 y

It still doesn't work. Saving via the motion setting or backing out and saving on the main camera setting. It says saving error on it. That is when I try to change the activity zones. Any fixes or way around this?

1 Message

Il y a 2 y

The bug is still present in App version 2074.51.2
Attempting to save Activity Zone selections or Motion Type or Motion Detection Sensitivity results in the following error:

Saving Settings Failed.
            Error

1 Message

Il y a 2 y

I just realized that the motion detection settings that I had saved are no longer saved.  I started getting way to many notifications.  I went in to the app to redo them and couldn't save(SAVING SETTINGS FAILED, Error, retry or cancel).  The same error as everyone else.  Called customer service. First phone call was answered by a crying baby, literally.  I enjoyed that for 2 minutes. Rephoned and they seemed to not know anything about it.  Instructed me to deleted the app, reinstalled, deleted the camera, reinstalled it on the app.  Depowered/repowered the base station. None of it helped.  I don't remember this with iOS 13 but with 14 there is definitely a problem.  All software is up to date.  At this point it might just be easier to use Adobe security system.

1 Message

Il y a 2 y

The work-around does not work on my iPhone unfortunately...  I get the same error saving settings on the Camera Settings page as I do the motion settings.  Since my doorbell faces a fairly busy street I need to get this set.  Does anyone from SS have any answers?

1 Message

Il y a 2 y

I am experiencing the same issue. I cannot save the motion detection settings. Every time it says Saving Settings Failed. Error. No workaround has worked for me. I am getting several pings per hour from unnecessary detections and need this fixed.

2 Messages

Il y a 2 y

Same problem still.  No fix in site.  Will cancel service if not fixed.

5 Messages

I updated my fee for the camera recording and its not working. I may go back to basic service.